Refund Policy

At PillowQueen your satisfaction is our priority. However, due to the nature of our products, we do not accept returns for items that have been opened. This policy ensures that all our customers receive brand new, unopened products.

If you need to request a return for an unopened item, please follow these steps:

  1. Contact Us: Reach out to our customer service team by sending an email to PillowQueen@outlook.com
  2. Provide a Picture: Attach a clear picture of the unopened product along with your email. This helps us verify the condition of the item.
  3. Approval Process: Once we receive your email and picture, our team will review your request and get back to you with further instructions.

Thank you for choosing PillowQueen. We appreciate your understanding and cooperation.